All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. JL Training Journeys is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at shop@jltrainingjourneys.com with your name and order number, and we will look into it for you.
FAQs
Can I return my product?
Yes, if you are not satisfied with your item you can return within 30 days. (see return policy below)
When do I get it?
Products are shipped within 3-5 workdays.
Depending on location, shipment can take up to 14 days. (DHL time table applies)
Can I change my delivery address after I have ordered?
It is not possible to change your delivery address after confirming your order, so please always double check that your address details are correct at checkout.
What happens if a product is missing from my shipment / delivery?
Please contact us by sending an email to shop@jltrainingjourneys.com with your order number and confirmation of the items missing from your order and we will contact you.
There is something wrong with the item I ordered. Can you help?
In the event that your order arrives damaged in any way, please email us as soon as possible at shop@jltrainingjourneys.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
I have a question that is not listed here, can you help?
Kindly send an email to shop@jltrainingjourneys.com and we will be in touch to help.
Return Policy
Convenient exchanges & returns for 30 days
For your convenience, JL Training Journeys offers to exchange or refund your purchase within 30 days of invoice, free of charge.
To return an unwanted item which is not defective, the product must be:
- Returned within 30 days of the invoiced date.
- Undamaged and unused, and in saleable condition.
- In the original packaging, which must be undamaged and in its original condition.
- Accompanied by a copy of the invoice
Once we have received your returned product and it has been checked, a full refund of the price paid will be made.
Please note:
Transport charges for returns (with the exception of faulty goods) are at the customer’s expense.
To solve a problem with a defective item:
In the event that your order arrives damaged in any way, please email us as soon as possible at info@JLtrainingjourneys.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For return of a defective item, the product must be:
- Returned within 30 days of the invoiced date
- Accompanied by a copy of the invoice
Once we have received your defective product and our Goods Receiving team, you’ll receive store credit